These Terms and Conditions ("Terms") are applicable to your membership of the Create and Craft Club ("the Club") and your purchase of craft products through the Create and Craft website, www.createandcraft.com or over the phone.
Your membership is with the Create and Craft Club, operated and controlled by Hochanda Global LTD trading as Create and Craft.Please note: subscribers to the Club may use their discount benefit on Shop Extra purchases until further notice.
Member tier details & benefits:
The membership fee for the classic tier of the Create and Craft Club is £10/$15 per year. Create and Craft reserve the right to adjust this membership fee at any time.
Your membership will automatically renew 12 months after your initial purchase unless you tell us that you do not wish for this to happen. You do not need to notify us if you wish to renew your membership, we will renew your membership automatically on each anniversary of the date you joined the Club and will deduct the current annual membership fee from the credit or debit card registered to your account.
- 10% Discount – Club members will receive a 10% discount on all product purchases, excluding delivery, Club membership and selected products. Hochanda, trading as Create and Craft, reserve the right to remove Club discount from any product or promotion at any time.
- Exclusive Weekly Offers – Club members will receive weekly offers via e-mail. Please note that members will need to make sure they are subscribed to our marketing emails to receive Club discounts.
- Access to Club Members Area – Club members will have access to an exclusive members-only area on our website (https://createandcraft.com/members-area). Here they can find the latest projects, downloads, offers. They can also view the previous monthly prize draw winners and find VIP gifts.
- Free/Discounted Tickets – Club members will be able to claim free Crafting Live tickets and get 50% off full retail price ICHF tickets.
- Monthly Prize Draw – Club members will automatically be entered into a monthly prize draw, worth at least £500, from which a winner will be chosen at random. For more information, see
- Monthly Newsletter – Club members will receive a monthly newsletter via e-mail, where they can find the latest news about Create and Craft.
- Downloads and Exclusive Content – Club members will be able find downloads and have access to exclusive content within the members area.
- Exclusive Facebook Group – Club members will be able to join an exclusive Facebook group where they can talk to other Club members, share their projects, be involved in live events such as Q&As with guests and presenters and find exclusive content.
- Club Priority Pass – Club members will receive an early access e-mail for special offers and deals ahead of general release.
Freedom tier details & benefits:
The Freedom tier of the Create and Craft Club entitles you to free unlimited standard UK delivery on all orders, as well as all Create and Craft Club Member benefits listed above.
The membership fee for the Freedom tier of the Create and Craft Club is £10/$25 per month. Create and Craft reserve the right to adjust this membership fee at any time.
Your membership will automatically renew every month after your initial purchase unless you tell us that you do not wish for this to happen. You do not need to notify us if you wish to renew your membership, we will renew your membership automatically each month on the date you joined the Club and will deduct the current membership fee from the credit or debit card registered to your account.
Automatic Club Monthly Prize Draws:
These prize draws offer a chance to win a prize bundle (“the Prize Bundle”) valued at £500 each month. Enrolment for eligibility is automatic for all active Club subscribers who have made a purchase within the last 30 days.
This prize draw is open to all Club subscribers from both Freedom and Member tiers who are aged 18 years or over, making at least one (1) purchase within said month. Employees and agents of Create and Craft or associated parties of Hochanda Global Limited are not permitted to take part.
The winner will be contacted by Create and Craft at the beginning of the subsequent month using the details attached to the subscribing account. If contact and confirmation is not possible within seven (7) days of notification, then the winner will forfeit the Prize Bundle and Create and Craft shall select another winner from all eligible entries.
Hochanda Global Limited, trading as Create and Craft, reserve the right to cancel or remove this promotion at any point and without prior notice – Hochanda Global Limited will not be liable for any financial loss or value that directly relate to the removal of this promotion. By entering, you accept that Hochanda Global Limited, trading as Create and Craft reserves the right to; amend, extend, or withdraw the competition at any time due to circumstances beyond its reasonable control and shall not be liable for any interruption to the competition due to circumstances beyond reasonable control. Hochanda Global Limited, trading as Create and Craft reserve the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.
Hochanda Global Limited, trading as Create and Craft, is also not liable for any loss or damage of the giveaway once it has left our warehouse and will not be liable to replace the prize lost.
Free & discounted tickets:
You must claim tickets at least 3 days in advance of the start of the event date.
You cannot collect tickets at the door on the day of the event.
Club Members can order tickets via the Create and Craft website or by phone.
Tickets will be emailed to the address that your account is linked to.
Please check your inbox and junk folders for tickets. These need to be printed and taken with you to the event.
Create and Craft have the right to withdraw or change this offer at any time. Create and Craft have the right to claim back any tickets that have been purchased outside of the terms above.
Please note that Crafting Live is managed by Highlight Crafts Ltd. Any queries regarding the Crafting Live events should be directed to Highlight Crafts.
Please read these Terms carefully. By joining the Club and/or using the benefits provided, you accept these Terms. If you are reading an electronic copy of these Terms, please print or save a copy for your records:
Hochanda reserve the right to change or remove any of the Club benefits at any time. However, Hochanda will aim to notify Club members of any changes with at least 30 days’ notice via email communication.
Membership is only available to customers over the age of 18.
We aim to notify you at least 30 days in advance of any change to the membership fee. Whilst we reserve the right to change the membership fee at any time, you will not be charged any revised fee until your membership is due for renewal.
You have the right to cancel your membership at any time within 14 days of purchase of membership (initial purchase or renewal); if you wish to cancel within 14 days you will receive a full refund. Please note that if you make any purchase using your 10% discount at any time during this 14-day cancellation period, you will not be entitled to a refund on your membership.
To exercise this right, you must notify us in writing, by email, or over the phone (to the addresses set out below), and you will receive the refund of your membership fee as detailed.
Upon expiry, cancellation or termination of your membership, access to all the benefits listed will be terminated.
Please note that if you wish to cancel your membership after 14 days, refund of the annual membership fee cannot be given.
This right to cancel is in addition to your consumer right to cancel your membership within 14 days of purchase. The cancellation period starts to run from the day after you purchase membership.
Refunds can only be made to the credit/debit card originally used for purchase of membership.
If at any time payment details need to be updated due to a change of payment method, Hochanda Global Limited should be contacted at the customer’s earliest convenience to ensure that the future payments can be updated prior to them being processed.
Notice must be given in writing to: Create and Craft Club, Hochanda House, Nene House, Nene Valley Business Park, Oundle, Peterborough PE8 4HN, or email us at [email protected], or via phone on 01733 60 2000.
Create and Craft reserve the right to cancel your membership if you do not comply with these Terms.
You may not transfer or assign any or all of your rights or obligations under these Terms.
These Terms replace all previous versions, are correct as of the date below and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts.
Create and Craft reserves the right to change these Terms, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to use or accept the Club benefits following such a change will be considered to have accepted the updated Terms.
A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
The copyright and other intellectual property rights in the contents and design of this website and any material e-mailed to you, provided on CD ROM or otherwise supplied or made available to you in conjunction with the Club, (such contents, design and materials being collectively referred to as the 'Club Content'), is the property of Create and Craft or its licensors. You acknowledge and agree that the Club Content is made available for your personal, non-commercial use only and that you may only display on a computer screen, download, and print such material and content for such purpose, and for the purpose of making a purchase through this website. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not (and agree not to assist or facilitate a third party to) do any of the following (without our permission in writing):
Reproduce, store in or post or publish on or link or transmit to any other website, newsgroup, social media site (including without limitation Facebook, Twitter, Pinterest, Instagram, YouTube), mailing list, electronic bulletin board, server or other storage device connected to a network all or any part of the Club Content; or
Modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of the Club Content; or
Remove any copyright or trademark notice from any of the Club Content
Any use of the Club Content not specifically permitted above is expressly prohibited.
Access to the Club Content is included in your Club membership subscription. You are responsible for the payment of all other charges associated with your use of this site. If your use of this site or your membership of the Club is terminated by us, you will not be entitled to receive a refund. You will continue to be responsible for any fees or other charges incurred by you prior to such termination.
Create and Craft is a trading name of Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, Peterborough PE8 4HN, who is the promoter of the Club.
To easily receive all updates, offers and information regarding your club membership, make sure to have a valid email address registered to your account.
Digital membership benefits will only be available with a valid email address assigned to account registered to a club membership.
Employees and agents of Create and Craft or associated parties of Hochanda Global Limited, their suppliers, or third party interest groups are not permitted entry to the Exclusive Facebook Group (The Create and Craft Club Collective) due to privacy reasons. By submitting an request for entry, entrants must agree to these terms. Accounts found to be circumventing the vetting process will be removed.Terms correct as of 21st of August 2023