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Careers at Create and Craft

Current Opportunities

Customer Service Advisor

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full-time Two fixed shift patterns.

Closing Date: 31 December 2023

Description:

As a Customer Service Advisor, you will be dealing with a variety of sales calls, customer service calls from general enquiries to complaints.

We need you to have a professional and friendly approach, strong communication and accurate administration skills.

The Craft Store offers great career opportunities, comprehensive benefits package including staff discounts, subsidised health care and pension plan and free parking.

Job Types: Two fixed shift patterns.

Work 5 days per week.

o Work 37.5 hours per week, working hours 09:00 – 17:00 each day.

o Part-time working at least 4 hours per day between 09:00 – 17:00 each day.

o 30-minute unpaid break each day.

o Working on a Bank holiday shall be treated as overtime.

Rest Days: Friday/Saturday OR Sunday/Monday determined by shift.

Salary: £19,312 per annum.

Main duties include:

  • To place customer orders and resolve customer enquiries, primarily by telephone but also by correspondence and email.
  • Handle any customer service queries to satisfaction.
  • Identify and maximize sales opportunities through cross selling and up selling through a sale-by-service approach.
  • Maintain knowledge on products, procedures and policies so a consistent high level of service can be provided to customers across all shifts.
  • Identify, resolve, and record customer complaints.
  • Working as part of a team to achieve individual and department KPI’s and SLA's.
  • Other duties as required.

Desired Skills:

  • Experience in customer service is preferred but not essential however you should have the following skills and attributes:
  • Excellent team player.
  • Passion for people and customer service
  • Confident telephone manner and PC literate.
  • Competent written communication skills via email and other platforms.

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Senior Application Support Analyst

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 01/03/2023

Description:

This is an exciting opportunity to make a significant impact on the operation of Hochanda Global Limited support function, bringing your depth of Application skills and knowledge to the team. Managing and supporting the Hochanda application systems and databases, interrogating data and providing output to support business stakeholders.

A passionate and driven individual who can participate in driving the culture of customer experience and root cause eradication in everything they do. This role is particularly suited to someone who enjoys handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day to day support activities.

Main duties include:

  • • Using knowledge and experience of SQL database environments and supports services, will also provide product recommendations for improvements
  • • Support expedition of customer and product issues with the Development team
  • • Interface between support and Software Development staff
  • • Carrying out system maintenance, updates and monitoring of environment
  • • Participate in application releases, from development, testing and deployment into production.
  • • Deliver on agreed incident SLA's and ensure all the support issues are fully understood, managed, and resolved.
  • • Work closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usability.
  • • Help identify opportunities to drive value and improve the performance of the existing and future software base.
  • • Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
  • • Directly impact the business by ensuring the quality of work provided by self and team
  • • Perform post release checks, after application releases and infrastructure updates. Develop and maintain technical support documentation.

Desired Skills:

  • • Strong analytical and data skills with the capability to generate SQL queries and evaluate data
  • • Good understanding of scripting languages and tools for automation
  • • Ability and willingness to adapt and learn new technologies and system support techniques
  • • Motivated and flexible individual who can work to deadlines in a dynamic environment
  • • Ability to work on own initiative as well as being part of an effective team
  • • Good customer facing service skills
  • • Effective communicator at all levels
  • • Excellent organisational skills
  • • Attention to detail

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.