Delivery and Returns | Create and Craft

Your Arts and Crafts specialists

Delivery and Returns

UK Delivery

Here at Create and Craft we value our customers views on delivery services which is why we offer 3 varieties of delivery services. If you are needing your craft supplies quick then you can pick between DPD, Tracked or Standard Delivery.

Sensible

Prices based on size and weight.

Vast majority of products will now be the new standard £2.99 rate.

Choice

Flexible courier options.

We now have three courier options to help you keep your postage costs down

  • Royal Mail
  • Tracked Service
  • DPD Fully interactive, tracked, & signed

If you order more than one of the same item number the standard base rate for that item remains.

Any additional item numbers added to your basket will be Just £1 per additional item number.

If you`re not a FREEDOM MEMBER, we have a delivery charging system, dependant on the size and weight of the product you are purchasing. If you order more than one of the same item number at the same time, you pay no extra and the rates below apply. If in the same order you order other item numbers you just pay an additional £1 per extra item number.

Please see below postage table to help you. If you need any further assistance please do not hesitate to contact our own in-house UK based call centre, 7am to 10pm, 01733 60 2000.

Royal Mail 7-10 Working Days Starting at £2.99 £1.00 Per Additional Item Number
Tracked 5-7 Working Days Starting at £3.99 £1.00 Per Additional Item Number
DPD 2-3 Working Days Starting at £10.99 £1.00 Per Additional Item Number

Options available may vary for some items due to size or weight.

USA Shipping

Shipping costs start from just $12.95 and delivered by USPS direct to your door in as little as 8 days, fully tracked. Any additional item numbers added to your basket will be just $1.50 per additional item number. If you order more than one of the same item number the standard base rate for that item remains.

Note: returns and refunds are processed as per the below and remain unchanged for international purchases.

Product restrictions mean we are unable to ship flammable items or aerosols to the USA.

Items with a UK plug will be clearly titled as having a UK plug.

International Shipping

Map of Hochanda`s international shipping

We ship to over 20 countries worldwide!

Would you like to treat a friend or family member who lives overseas with a crafty present from Create and Craft? Well, simply order your items and let us take care of the rest.

We ship to over 20 countries worldwide including Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom!

If you have any questions regarding our International Shipping, then please email [email protected]

Returns & Refunds

Here at Create and Craft, we understand there are times when you may wish to cancel or return your order. Under the Consumer Contracts Regulations 2013, you have the right to cancel any order placed by telephone or internet to obtain a refund for any or all items purchased.

We offer a 14 day product approval period from the point at which you receive your order. If your order should arrive over more than a single delivery, this 14 day period starts from the date the final part of the order is delivered. If you find there is an issue with your order, please contact us within the 14 day period to allow our customer service team to rectify the issue. You can find the contact information for our customer service team here.

If you take advantage of any multibuy offer or discount, you will be refunded according to the discount that was applied to the offer.

Any item returned due to being unsuitable should be returned in saleable condition and is to be returned at the cost of the customer. Upon receipt of the returned products, Create and Craft will happily return the full purchase price of the products returned. If any item is returned to Create and Craft for a refund that is received in a damaged or unsaleable condition, Create and Craft reserve the right to refuse a refund and may return the product to the customer.

By saleable condition examples include:

• Not plugging in or powering on any electrical device or machine

• Not using any electrical device or machine

• The original box & contents must be returned in full in a saleable condition

Any returned orders need to be sent back to Create and Craft with the full postage paid. If a return is sent back without the correct postage applied Create and Craft reserve the right to deduct the postage costs from the total refund processed.

If product is received faulty or damaged, Create and Craft will offer a no quibble refund or replacement and will also cover the cost of return. If a refund is requested for a faulty product, Create and Craft will refund the full cost of the original order along with any associated shipping & handling costs.

If you wish to cancel your order prior to shipping, this request should be made as soon as possible by contacting Create and Craft customer services either by telephone, or email.

All returns require approval by Create and Craft prior to being made. You should contact customer services before making any return. Create and Craft reserve the right to refuse any return made without prior authorisation if it is outside of our 14 day approval period.

please send returns to:

Create and Craft Returns

Unit 6, The Old Quarry

Nene Valley Business Park

Oundle

Peterborough

PE8 4HN