Planned maintenance from 11pm BST on Mon 17/06 until approximately 7am BST on Tue 18/06

PURRRRRFECTING OUR WEBSITE

We have planned maintenance from 11pm BST on Mon 17/06 until approximately 7am BST on Tues 18/06.

In the meantime, you still watch us on tv or delve into our crafty content on our app. Please note that the shows will be tapes and you cannot purchase anything on these shows.

We apologise for any inconvenience this may cause and appreciate your patience and understanding. If you have any concerns, please get in touch with our customer service team on 01733 60 2000 for our UK customers or 272-200-0300 for our USA customers. You can also contact them via email at [email protected]

Frequently Asked Questions

We've collated some of the most frequently asked questions surrounding the website maintenance to help you easily find the answer you're looking for...

You will not be able to order whilst we are performing maintenance on our website.
You will not be able to access your account whilst we are performing maintenance on our website.
Your orders will still be dispatched accordingly, they will not be affected by the scheduled maintenance.
If you have any scheduled Flexi payments or membership renewals during this period, they will be taken accordingly after the maintenance has finished.
You will still be able to watch us but please be aware that the shows will be tapes and you cannot purchase anything on these shows.